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FAQs

How does Mod Thread work?

Mod Thread empowers users to unleash their creativity. The Mod Thread app is a fast, easy and fun way to create custom all-over designs with a variety of cut & sew products. Simply upload designs and photos either from your photo album or through Instagram.

The Mod Thread app has a host of best-in-class filters and effects that will make your designs stand out from the crowd. Whether it’s floral or camo you’re looking for, Mod Thread will keep you inspired with a list of patterns and filters that ensure your finished product looks as fresh as possible.


What types of product styles does Mod Thread offer?

Mod Thread specializes in fashionable cut & sew apparel. It means we don’t use generic blanks. The Mod Thread collection is currently available as T-shirts,Hoodies, Leggings, Tanks, Raglans and Shorts, sized to fit Men, Women and Kids.


Do I keep the rights to my artwork?

Yes, of course...afterall, it’s your creation!  You are simply granting Mod Thread a non-exclusive license for your artwork/image in order to produce your designed product(s).


Can I sell my creation to others on the Mod Thread Platform?

Not at the moment. However, we will be implementing a ‘publishing’ feature in the near future where our users will be able to financially benefit from the sale of their creation.  For any further inquiries regarding affiliate and/or commission programs, reach us at info@modthread.com.

 

I'm interested in a collaboration with Mod Thread?

Awesome, please email info@modthread.com.


Where are your products made?

All orders through Mod Thread are custom-made and delivered to you in a week’s time from our sunny California facility.


What type of printing do you use?

We use the latest in sublimation technology to print, which allows us to achieve all-over prints.  It’s also great for capturing photographic imagery.


What are the required specifications for the images used in my design?

In order to ensure the highest quality printing, all images and/or artwork must be submitted with a minimum of 1500px square and 1MB. Mod Thread supports the latest iPhone 6 and latest android camera/image resolution from 8-12 megapixels. Due to a potentially significant decline in the resolution of iPhone and android front facing cameras, all images and/or artwork uploaded from photos taken from Customer phones should be taken using the phone’s primary camera. Mod Thread LLC is not responsible for lower resolution images or inconsistencies resulting from images taken with lower resolution, front facing phone cameras.


How long does shipping my order take?

We ship with USPS Priority, where you can track your goods easily online. An email will be sent to you containing the tracking number once your order has shipped.

All orders are generally delivered within 3-5 business days of receipt of order from Customer.

Mod Thread does ship internationally. However, please note that international orders may be subject to additional customs charges and taxes. Your cart will not reflect these duties as they are applied at the time of arrival by the custom’s office that received them, and are not applied or collected by Mod Thread.


What is your Return Policy?

Since all products are custom made to order upon Customer request, Mod Thread cannot accept returns or provide refund of payment to. If Customer is disappointed by Mod Thread merchandise for one of the following reasons: (a) the items themselves are materially flawed or (b) the design of the final product is materially different from the final design, Customer may request exchange of the product. Customer may exchange custom apparel within 14 days of delivery.

 

I’ve changed my mind.  Can I cancel my order?

You may change or cancel your order within 24 hours of submitting your order.


What do I do if I need a rush delivery?

Please email us at info@modthread.com with your order number if you need your delivery rushed and we will do our best to work out a solution.


What if I have a bulk order?

Not a problem, we currently offer bulk pricing for orders of 50 pieces or more.   For bulk order inquiries, please email info@modthread.com.


Still have a question?

If you cannot find the answer that you’re looking for, please feel free to reach out to us anytime at info@modthread.com.